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Simon Winchester, New York Times bestselling author of The Professor and the Madman, examines the legendary annihilation in 1883 of the volcano-island of Krakatoa, which was followed by an immense tsunami that killed nearly forty thousand people. The effects of the immense waves were felt as far away as France. Barometers in Bogotá and Washington, D.C., went haywire. Bodies were washed up in Zanzibar. The sound of the island's destruction was heard in Australia and India and on islands thousands of miles away. Most significant of all -- in view of today's new political climate -- the eruption helped to trigger in Java a wave of murderous anti-Western militancy among fundamentalist Muslims, one of the first outbreaks of Islamic-inspired killings anywhere. Krakatoa gives us an entirely new perspective on this fascinating and iconic event.

This P.S. edition features an extra 16 pages of insights into the book, including author interviews, recommended reading, and more.

Sales Rank: #49550 in Books
Brand: Winchester, Simon
Published on: 2005-07-05
Released on: 2005-07-05
Original language: English
Number of items: 1
Dimensions: 8.00" h x 1.05" w x 5.31" l, .77 pounds
Binding: Paperback
416 pages

Amazon.com Review
It may seem a stretch to connect a volcanic eruption with civil and religious unrest in Indonesia today, but Simon Winchester makes a compelling case. Krakatoa tells the frightening tale of the biggest volcanic eruption in history using a blend of gentle geology and narrative history. Krakatoa erupted at a time when technologies like the telegraph were becoming commonplace and Asian trade routes were being expanded by northern European companies. This bustling colonial backdrop provides an effective canvas for the suspense leading up to August 27th, 1883, when the nearby island of Krakatoa would violently vaporize. Winchester describes the eruption through the eyes of its survivors, and readers will be as horrified and mesmerized as eyewitnesses were as the death toll reached nearly 40,000 (almost all of whom died from tsunamis generated by the unimaginably strong shock waves of the eruption). Ships were thrown miles inshore, endless rains of hot ash engulfed those towns not drowned by 100 foot waves, and vast rafts of pumice clogged the hot sea. The explosion was heard thousands of miles away, and the eruption's shock wave traveled around the world seven times. But the book's biggest surprise is not the riveting catalog of the volcano's effects; rather, it is Winchester's contention that the Dutch abandonment of their Indonesian colonies after the disaster left local survivors to seek comfort in radical Islam, setting the stage for a volatile future for the region. --Therese Littleton

From Publishers Weekly
An erudite, fascinating account by one of the foremost purveyors of contemporary nonfiction, this book chronicles the underlying causes, utter devastation and lasting effects of the cataclysmic 1883 eruption of the volcano island Krakatoa in what is now Indonesia. Winchester (The Professor and the Madman; The Map That Changed the World) once again demonstrates a keen knack for balancing rich and often rigorous historical detail with dramatic tension and storytelling. Rather than start with brimstone images of the fateful event itself, Winchester takes a broader approach, beginning with his own viewing of the now peaceful remains of the mountain for a second time in a span of 25 years-and being awed by how much it had grown in that time. This nod to the earth's ceaseless rejuvenation informs the entire project, and Winchester uses the first half of the text to carefully explain the discovery and methods of such geological theories as continental drift and plate tectonics. In this way, the vivid descriptions of Krakatoa's destruction that follow will resonate more completely with readers, who will come to appreciate the awesome powers that were churning beneath the surface before it gave way. And while Winchester graphically illustrates, through eyewitness reports and extant data, the human tragedy and captivating scientific aftershocks of the explosion, he is also clearly intrigued with how it was "a demonstration of the utterly confident way that the world, however badly it has been wounded, picks itself up, continues to unfold its magic and its marvels, and sets itself back on its endless trail of evolutionary progress yet again." His investigations have produced a work that is relevant to scholars and intriguing to others, who will relish it footnotes and all.
Copyright 2003 Reed Business Information, Inc.

From School Library Journal
Adult/High School-This expansive chronicle of a geologically unstable hot spot between the islands of Java and Sumatra, scene of the cataclysmic 1883 eruption of Krakatoa, conveys not only a wealth of scientific detail related to the event, but also addresses long-term ramifications for the social, political, economic, and religious fabric of the region. During the volcano's final 20 hours and 56 minutes, sounds from Krakatoa's eruption were heard 2968 miles away, and the air shock waves it created were recorded circling the globe seven times. Ultimately, the "six cubic miles of rock" that had been the island vanished. Winchester points out that Krakatoa was the first catastrophe to occur "after the establishment of a worldwide network of telegraph cables" that enabled news of the devastation to be transmitted with heretofore unheard of speed. Scientific investigations continue to this day, with particular watchfulness over Anak Krakatoa (literally, "son of Krakatoa"), an active volcanic island located in the same spot, which began forming in 1927-1930 and is growing in height at a rate of 20 feet per year. The author cuts a broad swath as he transitions among topics as diverse as plate tectonics, the 16th-century Dutch-colonial spice trade, and the seeds of radical Islamic fundamentalism in Indonesia, but the telling is masterful and conscientious readers are rewarded by his elucidation of complex interrelationships.
Lynn Nutwell, Fairfax City Regional Library,
Copyright 2003 Reed Business Information, Inc.

Most helpful customer reviews

2 of 2 people found the following review helpful.
Excellent; revised and updated version would be even better.
By Shuji Yoshida
I enjoyed reading it. However, there are some clear scientific errors in the figures and figure captions (e.g., location/name of some cities; offshore Vancouver is referred to as Northwestern Pacific, instead of northeastern; thickness of oceanic/continental crust).

I have been using this book as a textbook for my class (introductory scientific English class) at a Japanese university over the past three years, but I had to clarify these errors to students every time we encounter such an error while reading together. Before clarification, I ask students if they have spot any mistakes in the figure, caption, paragraph, and so on. Toward the end of the semester, students are getting better at spotting these errors (they are earth-science major, so the content itself is easy for them but translating/understanding long English sentences correctly are the major problem for Japanese students). We do not discuss grammatical errors or get deep into the controversial topics, though, where it is difficult for undergraduate students to judge the statement is scientifically correct or factual enough.

Among the scientific community, after the publication of this book, there have also been many changes regarding the scenario of how the eruption/explosion of Krakatoa and consequent pyroclastic flow/surge and tsunamis occurred in August 1883. It is even more dramatic than the book describes (even though the author appeared in BBC's (2006) documentary film `Krakatoa - the Last Days' with updated info, and some volcanologists believe that the tsunamis created by Krakatoa were so high that the seabed around Krakatoa was exposed to the atmosphere:

[...]

Others believe that the colorful sky in the painting "the Scream" by Edvard Munch (1893) reflects his observation of extraordinarily red and orange sky at sunset caused by the fine volcanic ash and aerosol brought to the air by the Krakatoa's 1883 eruption.

I do hope Simon Winchester will write and publish an updated version of Krakatoa with these new discoveries as well as citations of similar volcanic disasters with vivid graphic descriptions which the author is exquisite at.

0 of 0 people found the following review helpful.
Quite Good
By Old Enough to Know Better
The story of Krakatoa fascinates us over 130 after its eruption and does so for good reason. Volcanoes and earthquakes are potent reminders of how little influence we truly have in the face of the forces that govern our home planet. If a volcano decides to erupt, all any of us can do is to get the hell away as quickly as possible. Besides that, their effects are quite wide ranging. I was over 1,000 miles away from Mount St. Helens but it's ash pitted the finish of a new car I had bought scarcely two weeks before. Compared to Krakatoa, Mount St. Helens was a firecracker.

Winchester's book covers the history of the region, especially as a Dutch colony and gives a good working description of plate tectonics and the history of that discovery. As a technophile I found that quite interesting. Overall, the book is good, but I won't say perfect. At times it seemed to be a bit slow paced and there were a few times I wondered why the author had chosen to spend so much effort on points that probably needed little coverage. Overall, nonetheless, it was an interesting read

0 of 0 people found the following review helpful.
The Moments When the Mountains Moved!
By john purcell
Simon Winchester is the highly acclaimed writer of intriguing tales of scientific discovery, geology, biology, and history, well known for The Map That Changed the World, The Professor and The Madman, and The Fracture Zone. Here he tells us the generally forgotten story of the explosion of the Indonesian volcano Krakatoa in 1883, although in Winchester's typical fashion he ties it to pre-historic events, and gives us a full accounting of the impact on culture, government, colonialism, and religion.

I have read most of the Winchester books on forgotten events and people but this one may be the best. Winchester is a former foreign correspondent so he has been everywhere, even noticing first-hand that Krakatoa was more prominent in the 1990's than it had been on an earlier trip in the 1970's. It turns out the powerful forces which cause volcanic eruptions do not disappear but merely become less ominous and observable.

1883 was near the end of the Colonial era, although the Dutch managed to hold on until even after they were defeated in WWII. It was also the first time that the world had become one audience for broadcast news, due to the laying of transoceanic cables into remote areas. Everyone in the West grabbed newspapers to follow the incredible events in Indonesia. In fact the incredible events themselves were observable in most of the world. Many saw the impacts on tides, barometric pressure, atmospheric visibility, and even bodies washing up on shore.

Winchester's real skill in placing an event in context, and then telling us how it changed the world. By any measure, Krakatoa was the greatest volcanic eruption ever. The bad day at Mt. St. Helen's of my own youth (the week I graduated high school in 1980 so I only learned about it later) was a piker by comparison. Winchester is a trained geologist so the science is easily presented. He does a nice job with putting catastrophic events onto the colonial stage. His hypothesis is that the carnage and destruction led to the early demise of the Dutch governors and the rapid rise of Islam in the region. He makes the political case better than the religious and this is my only criticism. I wanted to learn more about the connection of Krakatoa to Islam but I will need to find another book as this subject is not covered in detail.

All in all a very entertaining book even for someone like me who does not really understand geology and has never been to Indonesia. As always Winchester writes with humor (the footnotes should be edited into a monologue for late night comedians), compassion, and typical British understatement. No aspect of the eruption is excluded, the final section on how it was turned into bad movies and highly inaccurate technical reports is a classic.

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Rabu, 21 Juli 2010

[X713.Ebook] Ebook Free Beyond the Campus: How Colleges and Universities Form Partnerships with their Communities, by David J. Maurrasse

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The role of the university and its relationship to the community has long been a highly debated topic among educators, administrators, and local business leaders. David J. Maurrasse offers a passionate appeal for community partnerships. Going further than a simple explanation of the problems at hand, Beyond the Campus offers a road map for both universities and local institutions to work together for the good of their communities.

Sales Rank: #1533179 in Books
Published on: 2001-03-16
Ingredients: Example Ingredients
Original language: English
Number of items: 1
Dimensions: 9.02" h x .52" w x 5.98" l, .75 pounds
Binding: Paperback
228 pages

Review
""Beyond the Campus is an easy-to-read research text intended to provide a quick summary of the motivations behind and difficulties expected in linking the neighboring communities with a college or university...The author adds that he is creating the Center for Innovation in Social Responsibility, which will continue the study of effective partnerships. In higher education, we will all benefit from these efforts."
-Planning for Higher Education
"[A] book for all who are or should be interested in the re-building of poor communities--university and public administrators, foundations, faculty, practitioners, policymakers and residents alike--one that inspires us through sharp and insightful case studies to not simply do more or different, but to do better."
-Chet Hewitt, Associate Director, Working Communities, The Rockefeller Foundation
"Maurrasse makes a real contribution in "Beyond the Campus by challenging us to rethink the connections between institutions of higher learning and the local communities in which they are embedded....For many colleges and universities, partnerships with local residents and organizations are essential for survival. For communities, partnerships with higher education can arm residents with information and resources. On both sides, as Maurrasse clearly articulates, partnerships can be win/win situations...."Beyond the Campus will help us find new ways to enrich higher education and improve the state of our communities."
-Aldon Morris, Professor of Sociology, Northwestern University, and author of the "Origins of the Civil Rights Movement
"Steeped in Maurrasse's own study and experience, the book is highly informational. With case studiesranging from an Ivy League university to a community college, there are ample examples to help any university take the first step toward a town-gown relationship that is more than the sum of its parts."
-University Business

From the Back Cover
The role of the university and its relationship to the community has long been a highly debated topic among educators, administrators, and local business leaders. David Maurrasse offers a passionate appeal for community partnerships. Going further than a simple explanation of the problems at hand, Beyond the Campus offers a road map for both universities and local institutions to work together for the good of their communities.

About the Author
David J. Maurrasse is Assistant Professor in the Department of International and Public Affairs at Columbia University.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Scholar hits the mark on higher ed outreach
By David L. Hadaller
David Maurrasse has produced a thoughtful study in his book which examines four rather different and distinct IHES (Institutions of Higher Education). By studying how each IHE serves its community, readers can get a good picture of the different approaches in use today. The IHEs--which include a state, an Ivy League, a private, and even a community college campus--serve as a fine set of baseline campuses for study.
Hostos is my particular concern, since I am a Dean at Hostos, and I am well versed in the challenges we face each day in serving our South Bronx community. I believe that Dr. Maurrasse has indeed hit the mark and hit it well in this study. I can, at least, verify his contextualizing of the Hostos mission and its community's needs. His method of becoming thoroughly familiar with the physical aspects of each campus and its history by closely interviewing members of the community as well as faculty, staff, administrators, and students is laudable. At Hostos I know he spoke to long-time stakeholders from the college community and the community at large.
The book should be challenging higher education policy makers to focus on improving community outreach strategic plans for years to come. IHEs can not afford to be percieved as "ivory towers."

0 of 0 people found the following review helpful.
Great Book from a College Student
By NJ Kmoch
This is just one of those books that anyone involved in higher education needs to have. As a student of a university that is struggling with just how to reach out to our community, I would highly suggest it to anyone who wants to spend some time and reevaluate the relationship between institutions and communities.

0 of 0 people found the following review helpful.
Excellent!
By Tyler Kamarr Pearson
I love how the author thoroughly explains the processes that each college and university proceeded and endured to make a positive impact in those communities. Institutions of higher education are the key to successful, community development initiatives.

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Selasa, 20 Juli 2010

[M576.Ebook] Free Ebook Never Say Never (Sniper 1 Security Book 2), by Nicole Edwards

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Ryan Trexler has devoted his entire life to his family’s security business. And now that he’s slated to take over the reins for the company, RT knows that his life is only going to get more complicated. Add in the fact that he’s lusting over one of the men who works for him and RT knows that there are some serious tough times ahead.

Zachariah Tavoularis—nicknamed Z—has been employed by Sniper 1 Security for a decade. Despite being known as the most loyal enforcer outside of family, Z also has a reputation of being quite the playboy, though that was based more on rumor than fact. When an assignment comes up that forces the two of them to work together, Z knows it’s time to show RT he’s not the man he thinks he is.

Can they complete the mission, despite the fact that it puts them in a tenuous situation, bringing them closer than either of them ever expected? And will Z allow RT to convince him that they can never be together, no matter how much they both want it?

m/m romance

Sales Rank: #57197 in eBooks
Published on: 2015-08-18
Released on: 2015-08-18
Format: Kindle eBook

Review
''[Nicole Edwards] writes characters that are so lovable, complex, and sexy that you feel like you'll just go up in flames when they finally get together.'' --Battery Operated Book Blog, praise for the author

About the Author
Nicole Edwards lives in Texas with her husband, three amazing kids, and four beloved dogs. Writing is her passion, something she's done since she was a teenager. If she isn't writing or chasing the dogs around, she's usually reading.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Another great read by this author
By Colleen Snibson
This is book two in the Sniper 1 Security series. This story follows Ryan Trexler (RT) and Zachariah Tavoularis (Z).
I love the way this author writes MM. I love how she writes the build up of the relationship between the two guys, and the sex scenes are hot!
So far, I am loving this series. Although, I am going to have to read Beautifully Brutal, book one in the Southern Boy Mafia series, to catch up on Ryan's sister's story. But that won't be a hardship.
I am excited to hear more of the Sniper 1 Security gang.

4 of 4 people found the following review helpful.
Sexy Security!
By Foxylutely Books!
This is the second book in the Sniper 1 Security series, although it is recommended to read in order, I had not read the first book, Wait For Morning, but managed to grasp the background of the Sniper 1 world without too much difficulty. This is RT and Z’s story.

Ryan Trexler (RT) is heading up the family security business so the pressure is on him but also causing him some pressure is the constant and heady attraction he has had for Z for nearly a decade!

Zachariah Tavoularis (Z) has worked for Sniper 1 security for years and in that time his yearning for RT from afar has been his private hell. Trying to keep things professional whilst his over eager imagination keeps throwing sexy images in his head has been a daily battle. He knows RT has an attraction for him but trying to get the stubborn man to act on his desires is a no go. That is until they are thrown together on a mission to recover a piece of pricey artwork.

As with all Nicole Edwards’ books you know you are in for one hell of a ride. There were a lot of names and family hierarchy to get to know and even though a family chart was provided at the beginning it was a little difficult flicking back on the kindle to see who was who. I think if I had read the first book it would have been easier. However there were also characters from her other series which were included in this book – yes we had The Walkers included, yay! – so brand new fans to Ms Edwards might find this a complex read. But as a lifelong fan I found it relatively easy to fall into. I just love how she intermixes her different worlds. Also catching up with the Walkers is always good!

The chemistry between JT and Z was tantalising and kept me pushing for them to get it on! JT being hesitant due to his past relationship blurring the lines of business and personal. His ex, Kevin, had made a huge error of judgement due to his insecurities that almost cost JT and his family the business plus JT’s reputation. So I could understand his reluctance to act on his attraction to Z but at times I just wanted to push him! However when he took the plunge these two were smoking hot together. I loved Z and his sense of humour but I also loved his more sensitive side and how he hid his hurt that JT put him through.

The secondary characters (as I say there are a lot to get to know) were a delightful addition to the storyline. As with the Walkers I love how the older generation (Casper and Bryce) are so accepting of their children and their sexual preferences. It is good to read an m/m romance without the need for the hateful bigotry you get in other books. Yes I know that it happens but it’s nice to read without it sometimes.

Overall this was an in depth and involving read with plenty of lust, passion but also with sensitivity and love. Another great addition to the sexy work of Nicole Edwards and a different series to get hooked on. Four stars.

1 of 1 people found the following review helpful.
Z and RT are some seriously stubborn yet AMAZING men !!
By amie
Nothing makes me feel all safe , warm and satisfied like a Nicole Edwards book !! Not only do I love the M/M/M , M/M and even M/F that she writes but I just love her approach and as much as I love the whole dual POV she is one of the few authors I can still read that does not write that way. Something about her just had me from the start !! Her stories are never short , you get to know everyone , you have a storyline that has drama , suspense and of course all the angst and HOT SEX and nothing is rushed. I enjoyed book 1 of this series and knew Z and RT were going to have a story to just about rival any of the other couples. The little glimpses we got of them in Wait For Morning and even Beautifully Brutal left me wanting so much more. This did not disappoint and I look forward to much more from this series and also more from the Southern Mafia Boys !!

RT has been groomed to takeover Sniper 1 , he is a workaholic and from what we learned he has been harbouring feelings for one of his employees for years. Now that we know more of RT's past it is easy to see he will be the one driving us crazy with his resistance. Z is part of this family , he has been one of the best at Sniper 1 for years. He has some secrets and ironically the reputation he has is not what it seems to be. Z and Rt are great friends yet have avoided crossing that line. The build up is painful but well worth the wait. This new mission they are on gives them the opportunity to not only work closely together but explore their feelings and each other. But what will happen when they return home and face the day to day and family/friends ?? Nothing is ever easy when it comes to love. Do RT and Z have what it takes to secure their HEA ?? Hop on for the ride , it is so worth it. Z is an amazing man just wait until you weed through the layers of his life !! I am so curious to see who and what we get next !!

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Minggu, 18 Juli 2010

[D604.Ebook] Free Ebook Managing the Professional Service Firm, by David H. Maister

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Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'

Sales Rank: #181703 in Books
Brand: Brand: Free Pr
Published on: 2004-10-30
Original language: English
Number of items: 1
Dimensions: 9.17" h x .98" w x 5.98" l,
Binding: Paperback
400 pages

Features

Used Book in Good Condition

Review
Tom Petersauthor/co-author of "In Search of Excellence, Thriving on Chaos," and "Liberation Management"The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.

About the Author
David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.

Excerpt. � Reprinted by permission. All rights reserved.
CHAPTER 1

A QUESTION OF BALANCE

One of the most interesting discoveries in my consulting work has been the fact that (apparently) every professional service firm in the world has the same mission statement, regardless of the firm's size, specific profession, or country of operation. With varying refinements of language, the mission of most professional firms is:

To deliver outstanding client service; to provide fulfilling careers and professional satisfaction for our people; and to achieve financial success so that we can reward ourselves and grow.

The commonality of this mission does not detract from its value. Simply put, every professional firm must satisfy these three goals of "service, satisfaction, and success" if it is to survive. Management of a professional firm requires a delicate balancing act between the demands of the client marketplace, the realities of the people marketplace (the market for staff), and the firm's economic ambitions.

Many factors play a role in bringing these goals into harmony, but one has a preeminent position: the ratio of junior, middle-level, and senior staff in the firm's organization, referred to here as the firm's leverage. To see the importance of this factor, we shall briefly examine, in turn, its relation to the three goals of the firm.

LEVERAGE AND THE CLIENT MARKETPLACE

The required shape of the organization (the relative mix of juniors, managers, and seniors) is primarily determined by (or rather, as we shall see, should be determined by) the skill requirements of its work: the mix of senior-level, middle-level, and junior-level tasks involved in the projects that the firm undertakes. Consider three kinds of client work: Brains, Grey Hair, and Procedure projects.

In the first type (Brains), the client's problem is at the forefront of professional or technical knowledge, or at least is of extreme complexity. The key elements of this type of professional service are creativity, innovation, and the pioneering of new approaches, concepts or techniques: in effect, new solutions to new problems. The firm that targets this market will be attempting to sell its services on the basis of the high professional craft of its staff. In essence, their appeal to their market is, "Hire us because we're smart."

Brains projects usually involve highly skilled and highly paid professionals. Few procedures are routinizable: Each project is "one-off." Accordingly, the opportunities for leveraging the top professionals with juniors are relatively limited. Even though such projects may involve significant data collection and analysis activities (normally performed by juniors), even these activities cannot be clearly specified in advance and require the active involvement of at least middle-level (project management) professionals on a continuous basis. Consequently, the ratio of junior time to middle-level and senior time on Brains projects tends to be low.

Grey Hair projects, while they may require a highly customized "output" in meeting the clients' needs, involve a lesser degree of innovation and creativity in the actual performance of the work than would a Brains project. The general nature of the problem to be addressed is not unfamiliar, and the activities necessary to complete the project may be similar to those performed on other projects. Clients with Grey Hair problems seek out firms with experience in their particular type of problem. In turn, the firm sells its knowledge, its experience, and its judgment. In effect, they are saying, "Hire us because we have been through this before; we have practice at solving this type of problem."

Since for Grey Hair-type projects the problems to be addressed are somewhat more familiar, at least some of the tasks to be performed (particularly the early ones) are known in advance and can be specified and delegated. The opportunity is thus provided to employ more juniors to accomplish these tasks.

The third type of project, the Procedure project, usually involves a well-recognized and familiar type of problem. While there is still a need to customize to some degree, the steps necessary to accomplish this are somewhat programmatic. The client may have the ability and resources to perform the work itself, but turns to the professional firm because the firm can perform the service more efficiently, because the firm is an outsider, or because the client's own staff capabilities to perform the activity are somewhat constrained and are better used elsewhere. In essence, the professional firm is selling its procedures, its efficiency, its availability: "Hire us because we know how to do this and can deliver it effectively."

Procedure projects usually involve the highest proportion of junior time relative to senior time (and hence imply a different organizational shape for firms that specialize in such projects). The problems to be addressed in such projects, and the steps necessary to complete the analysis, diagnosis, and conclusions are usually so sufficiently well established that they can be easily delegated (under supervision) to junior staff. For Procedure projects the range of possible outcomes for some steps may be so well known that the appropriate responses may be "programmed."

The three categories described here are, of course, only points along a spectrum of project types. However, it is usually a simple task in any profession to identify types of problems that fit these categories. The choice that the firm makes in its mix of project types is one of the most important variables it has available to balance the firm. The choice of project types influences significantly, as we shall see, the economic and organizational structures of the firm.

Consider what will happen if a firm brings in a mix of client work such that its "proper" staffing requirements would be for a slightly higher mix of juniors, and a lesser mix of seniors than it has (i.e., the work is slightly more procedural than the firm would normally expect). What will happen?

As Figure 1-2 suggests, the short-run consequence will be that higher priced people will end up performing lower-value tasks (probably at lower fees), and there will be an underutilization of senior personnel. The firm will make less money than it should be making.

The opposite problem is no less real. If a firm brings in work that has skill requirements of a higher percentage of seniors and a lesser percentage of juniors, the consequences will be at least equally adverse: a shortfall of qualified staff to perform the tasks, and a consequent quality risk.

As these simple examples show, matching the skills required by the work to the skills available in the firm (i.e., managing the leverage structure) is central to keeping the firm in balance.

LEVERAGE AND THE PEOPLE MARKETPLACE

The connection between a firm's leverage structure (its ratio of junior to senior professional staff) and the people marketplace can be captured in a single sentence: People do not join professional firms for jobs, but for careers. They have strong expectations of progressing through the organization at some pace agreed to (explicitly or implicitly) in advance.

The professional service firm may be viewed as the modern embodiment of the medieval craftsman's shop, with its apprentices, journeymen, and master craftsmen. The early years of an individual's association with a professional service firm are, indeed, usually viewed as an apprenticeship, and the relation between juniors and seniors the same: The senior craftsmen repay the hard work and assistance of the juniors by teaching them their craft.

The archetypal structure of the professional service firm is an organization containing three professional levels. In a consulting organization, these levels might be labeled junior consultant, manager, and vice president. In a CPA firm they might be referred to as staff, manager, and partner. Law firms tend to have only two levels, associate and partner, although there is an increasing tendency in large law firms to recognize formally what has long been an informal distinction between junior and senior partners.

Responsibility for the organization's three primary tasks is allocated to these three levels of the organization: seniors (partners or vice presidents) are responsible for marketing and client relations, managers for the day-to-day supervision and coordination of projects, and juniors for the many technical tasks necessary to complete the study. The three levels are traditionally referred to as "the finders, "the minders," and "the grinders" of the business. The mix of each that the firm requires (i.e., its ratio of senior to junior professionals) is primarily determined by the mix of client work, and in turn crucially determines the career paths that the firm can offer.

While the pace of progress may not be a rigid one ("up or out in five years"), both the individual and the organization usually share strong norms about what constitutes a reasonable period of time for each stage of the career path. Individuals who are not promoted within this period will seek greener pastures elsewhere, either by their own choice or career ambitions, or at the strong suggestion of the firm.

This promotion system serves an essential screening function for the firm. Not all young professionals hired subsequently develop the managerial and client relations skills required at the higher levels. While good initial recruiting procedures may serve to reduce the degree of screening required through the promotion process, it can rarely eliminate the need for the promotion process to serve this important function. The existence of a "risk of not making it" also serves the firm in that it constitutes a degree of pressure on junior personnel to work hard and succeed.

The promotion incentive is directly influenced by two key dimensions: the normal amount of time spent at each level before being considered for promotion, and the "odds of making it" (the proportion promoted). These factors are clea...

Most helpful customer reviews

1 of 1 people found the following review helpful.
Practical and very accessible
By Erik Gfesser
This text is a classic resource on the professional service firm, and as a consultant this reviewer appreciates the accumulated wealth of knowledge the author graciously decided to share. The content that Maister provides here is practical and very accessible, and consists mainly of articles published separately over a 10-year time period within such publications as "Sloan Management Review", the "Journal of Management Consulting", "International Accounting Bulletin", and "The American Lawyer". While most of these articles refer to professional service firms as partnerships, the vast majority of the material is still applicable to other types of firms, including the limited liability company (LLC). And the title might suggest a management audience, but the content is important for all associated professionals, including new associates. Because this book is so well written, this reviewer also recommends a reading by those considering work in this field, either those still studying at the university or those contemplating a professional transition. There is no other book quite like "Managing the Professional Service Firm", even though it has been over 15 years since its first appearance (1993) and a host of other texts have entered this space, especially after the late-1990s boom in consulting. The foundation of this book is the simplified mission statement that Maister indicates is the same, with varying refinements, for most professional service firms: "To deliver outstanding client service; to provide fulfilling careers and professional satisfaction for our people; and to achieve financial success so that we can reward ourselves and grow". Probably no coverage of this book can quite deliver justice to its quality. This reviewer set out to list several of the articles which they consider to be above and beyond the rest, but it was difficult to include all but just a small minority of the chapters. The strength of the content is slightly skewed toward the first half of the book, but strong articles persist throughout the 7 sections covering basic matters such as balancing company composition and profitability, client matters such as listening and marketing to clients, people matters such as motivation and scheduling, management matters such as strategy, partnership matters such as performance and compensation, and multisite matters. Highly recommended.

0 of 0 people found the following review helpful.
Excellent for Law Firm Managing Partners
By O. Cazac
I purchased this book out of sheer luck, by reading a review to law firm start up book that recommended professional services firm management books.

I am a East European Lawyer and feel empowered and enlighted when reading this book. Its style is user-friendly. In particular, I liked and appreciated the chapter on what clients expect from professional servicepersons.

I have not yet read all its chapters, but those I did, I read several times and each time new helpfull skills come to my attention.

As a lawyer, new tothis type of source of information, I was not expecting I could find such a book, of such a high quality.

0 of 0 people found the following review helpful.
Learned a ton!
By Ronnie
Excellent read! I learned so much that helped me to manage my start-up professional services firm.

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Jumat, 09 Juli 2010

[E513.Ebook] Download Six Therapists and One Client: 2nd EditionFrom Frank Dumont

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How would therapists using different theoretical systems handle the very same client?

This volume demonstrates how six therapists working within the structures of six different major theoretical orientations would treat the same person. Approaches include:

Ericksonian Hypnotherapy (Lankton)
REBT (Ellis)
Multimodal Therapy (Lazarus)
Individual Psychotherapy (Corsini)
Person-Centered Therapy (Zimring)
Cognitive Behavior Therapy (McGrady)

Each therapist explains the logic that underpins his or her clinical interventions. This think-aloud methodology will have great appeal for students and clinicians.

Sales Rank: #832120 in Books
Brand: Frank Dumont
Published on: 2006-03-16
Ingredients: Example Ingredients
Original language: English
Number of items: 1
Dimensions: 8.92" h x .70" w x 6.12" l, 1.01 pounds
Binding: Paperback
352 pages

Features

Six Therapists and One Client

Review
"... promises... an exciting and gripping read for intelligent lay persons hungering for an inside glimpse into the world of psychotherapy,..." -- Robert Perloff, PhD, Distinguished Service Professor Emeritus Department of Psuychology, University of Pittsburgh

"include comprehensive information about each theory... includes personal background about each clinician and critiques for each therapeutic approach. -- Florence L. Denmark, PhD,Robert Scott Pace Distinguished Professor, and Chair Psychology Department, Pace University

Review

"Comparative studies in psychology are very rare and much needed. This comprehensive and well-written book certainly fills a gap in the clinical literature. Its organization, in which the various theories are applied to a single case study, makes the volume particularly helpful in evaluating various modalities of treatments....Not only does the text include comprehensive information about each theory, it also includes personal background about each clinician and critiques for each therapeutic approach. These features make it especially useful for the practitioner, scholar, and student."

--Florence L. Denmark, PhD, Robert Scott Pace Distinguished Professor, and Chair, Psychology Department, Pace University

"...exciting and gripping read for intelligent laypersons hungering for an inside glimpse into the world of psychotherapy, a world that each of us, ourselves or our friends and families, will be destined to enter sooner or later in our lives."

--Robert Perloff, PhD, Distinguished Service Professor Emeritus, Department of Psychology, University of Pittsburgh

From the Back Cover

How would therapists using different theoretical systems handle the very same client?

This volume demonstrates how six therapists working within the structures of six different major theoretical orientations would treat the same person. Approaches include:
Ericksonian Hypnotherapy (Lankton) REBT (Ellis) Multimodal Therapy (Lazarus) Individual Psychotherapy (Corsini) Person-Centered Therapy (Zimring) Cognitive Behavior Therapy (McGrady)

Each therapist explains the logic that underpins his or her clinical interventions. This think-aloud methodology will have great appeal for students and clinicians.

Most helpful customer reviews

3 of 3 people found the following review helpful.
6 Therapies and 1 Client
By Dr. Stacy
This book illustrates how all roads lead to Rome. Essentially, the same client is treated through six different therapies showing that no matter your theory, application of said, when done right, may lead to an effective treatment outcome.

1 of 1 people found the following review helpful.
Highly Recommended
By Dr. Q
For anyone studying psychology that has to do a MACQ, it's a must have. You can't beat the price and the quality of the book is fantastic. The contents of the book will be invaluable for years to come!! Again, a must have!!

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[B715.Ebook] Download PDF The Reluctant Duchess, by Sharon Cullen

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USA TODAY BESTSELLER • Perfect for fans of Mary Balogh and Eloisa James, Sharon Cullen’s seductive new historical romance ignites as a shy country girl and a hotheaded duke surrender to dangerous temptations.

Lady Sara Emerson was jolted out of her dull provincial life by her cousin’s murder. Now that the killer seems to be targeting her, Sara seeks help from the man who was once her cousin’s fianc�, Gabriel Ferguson, Duke of Rossmoyne. With his towering frame and fiery personality, Ross cuts an intimidating figure. Living under his protection, however, has its own hazards—like the sudden urge Sara feels to take their relationship in new, exquisitely inappropriate directions.

Dazzled by the social graces of his betrothed, Ross never noticed her shy, blushing cousin. Looking at Sara now, though, he’s drawn to her lovely eyes and calm disposition. Funny how a year away from the hustle and bustle of the ton changes a man. But Ross has no intention of allowing a woman to interfere with his plan to return overseas. He will simply capture the murderer and set sail once again. The problem is, with her beguiling lips and heavenly touch, Sara makes him never want to leave home—or his bed—again.

Praise for The Reluctant Duchess

“Riveting . . . The true depth of the characters is revealed through dialogue that eschews Austen-style witticisms for thoughtful discussion and quiet but determined clashes of will. Intense romance and intriguing mystery make this a tale to be savored.”—Publishers Weekly (starred review)

“Cullen allows the suspense to ebb and flow naturally between finding clues and hitting dead ends. She wisely uses the downtime to develop two strong main characters. Ross’s ability to see past Sara’s shy reserve and his admiration for her courage and strength will have readers rooting for the couple’s success. Highly recommended for historical romance buffs who prefer a little mayhem in the mix.”—Library Journal (starred review)

“Many readers will enjoy this lively Victorian tale starring a protective hero and a quietly stubborn heroine.”—Anne Gracie, award-winning author of The Spring Bride

“The Reluctant Duchess is a tale replete with sizzling tension and high stakes, as could only come from the pen of Sharon Cullen.”—Ashlyn Macnamara, author of What a Lady Requires

“Sharon Cullen’s best book yet! I stayed up late reading it, kept spellbound by the nail-biting mystery and riveting pace. The cherry on top was the sexy hero and spunky heroine. A keeper!”—Shana Galen, author of The Rogue You Know

“Sexy and smart with great historical drama and lush descriptions.”—It’s About the Book

“Tender and fiery, subtle and dangerous and so very satisfying . . . a lovely romance and a charming couple to root for.”—Keeper Bookshelf

“I recommend that fans of Regency Romance who enjoy a bit of mystery/thriller mixed in to the plot put this one on your lists.”—ReadingWorld

“A wonderful story that will leave you wanting more.”—I Am, Indeed

“I was delighted by this novel. . . . Ross and Sara are two characters that you just can’t help but fall in love with. They are just amazing and the story is great too! This is my first time reading Sharon Cullen but I am definitely going to be looking for more of her work.”—Live Laugh & Love Books

Includes a special message from the editor, as well as an excerpt from another Loveswept title.

Sales Rank: #52033 in eBooks
Published on: 2015-11-10
Released on: 2015-11-10
Format: Kindle eBook

Review
“Riveting . . . The true depth of the characters is revealed through dialogue that eschews Austen-style witticisms for thoughtful discussion and quiet but determined clashes of will. Intense romance and intriguing mystery make this a tale to be savored.”—Publishers Weekly (starred review)
�
“[Sharon] Cullen allows the suspense to ebb and flow naturally between finding clues and hitting dead ends. She wisely uses the downtime to develop two strong main characters. Ross’s ability to see past Sara’s shy reserve and his admiration for her courage and strength will have readers rooting for the couple’s success. Highly recommended for historical romance buffs who prefer a little mayhem in the mix.”—Library Journal (starred review)
�
“Many readers will enjoy this lively Victorian tale starring a protective hero and a quietly stubborn heroine.”—Anne Gracie, award-winning author of The Spring Bride
�
“The Reluctant Duchess is a tale replete with sizzling tension and high stakes, as could only come from the pen of Sharon Cullen.”—Ashlyn Macnamara, author of What a Lady Requires
�
“The Reluctant Duchess is Sharon Cullen’s best book yet! I stayed up late reading it, kept spellbound by the nail-biting mystery and riveting pace. The cherry on top was the sexy hero and spunky heroine. A keeper!”—Shana Galen, author of The Rogue You Know
�
“Sexy and smart with great historical drama and lush descriptions.”—It’s About the Book
�
“Tender and fiery, subtle and dangerous and so very satisfying . . . a lovely romance and a charming couple to root for.”—Keeper Bookshelf
�
“I recommend that fans of Regency Romance who enjoy a bit of mystery/thriller mixed in to the plot put this one on your lists.”—ReadingWorld
�
“A wonderful story that will leave you wanting more.”—I Am, Indeed
�
“I was delighted by this novel. . . . Ross and Sara are two characters that you just can’t help but fall in love with. They are just amazing and the story is great too! This is my first time reading Sharon Cullen but I am definitely going to be looking for more of her work.”—Live Laugh & Love Books
�
“A shy girl coming out of her shell to oppose and attract a big brawny Duke?! Superb! . . . The dialogue was witty and delicious! As to who the murderer was . . . I certainly didn’t guess it until the end! I couldn’t get enough! I put this one down with a happy sigh and a smile on my face!”—Nelle’s NightStand

Most helpful customer reviews

33 of 35 people found the following review helpful.
Skip this one.
By Nell
This book was a struggle to finish. The story line was good and that's about it. I did not like the main female character, found her unbelievable. One minute she was ultra shy and the next she was like a bitch (dog, not a person) in heat. The main male, I found wishy-washy. As far as I am concerned, there was no chemistry between them.

40 of 45 people found the following review helpful.
Hmmm,
By Lucky Clucker
I received a free copy of this book from NetGalley.

I was hoping to find a new author in the historical section, but this book was really a bust for me.

I thought the characterizations were flat and uninteresting--also more than a bit anachronistic. I know a modern sensibility is part of most historical novels (and I hate that but tend to accept it) but this was beyond what I find enjoyable. I had a difficult time reading the book and ultimately stopped. The writing is pretty basic and the book lacks charm. The characters are lackluster and I frankly didn't believe them.

Anyhow, this seems to appeal to a lot of readers, judging by all the positive reviews, so I think my standards might be out of whack.

18 of 19 people found the following review helpful.
Failed to engage my interest
By like2read
This was a poorly executed story with characters who lacked depth and consistency, and wayyyyyyyyyyyy too much 'I'm not good enough' bleating from the heroine, and a hero who had a backbone as resilient as overcooked spaghetti.

The mystery around which this story was built certainly had promise. Unfortunately, the execution of the writing sold it down the river.

One of the very real irritants for me as I slogged on with the reading was the bizarre situation in which the heroine from the word go, calls her aunt and uncle 'mother and father'. Excuse me???? That is just not natural, nor is it particularly healthy. It put me right off the heroine----but sadly, she did a darned sight more to put me off her as the story labored on. She goes from shrinking violet to sexually demanding in the blink of an eye. Professes to get all tongue-tied when she has to converse with the people she's been raised to fit in with - ie: Polite Society, then takes centre stage and delivers an apparently stellar performance in the rookeries of London when trying to elicit information from a hard-boiled inhabitant of the underbelly of London (and in doing so, consigns the willing-to-be-consigned duke/hero to the role of silent bystander).

I didn't like this story - on so many levels - and didn't like the characters in it.

Cannot recommend.

See all 117 customer reviews...

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Kamis, 08 Juli 2010

[I859.Ebook] Free PDF Dimensional Control Fundamentals: Automotive Body-in-White and Interior Trim (Dimensional Management Book 2)From Right Tech, Inc.

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Dimensional Control Fundamentals describes the Dimensional Control Procedure and how it's used to achieve Dimensional Quality. Drawn from twenty years of experience as a Dimensional Control engineer, the book provides the key fundamentals necessary to implement Dimensional Management. While it's written for automotive body structures, the principles apply to any manufactured assembly.

The old adage is, "Those who can, do. Those who can't, teach." Curt Larson has done both, implementing and managing Dimensional Management on numerous automotive programs and taught hundreds of engineers how to achieve dimensional quality. He has written several training manuals on the subject and taught engineers and college students the application of GD&T to automotive parts and the application of Dimensional Control. He was there at the beginning and has numerous successful programs to his credit. It's this experience that has been codified and described in layman's terms so that an engineer with only a few years of experience in design or manufacturing can understand and apply it.

Sales Rank: #1349268 in eBooks
Published on: 2014-06-22
Released on: 2014-06-22
Format: Kindle eBook

Most helpful customer reviews

0 of 0 people found the following review helpful.
A high level procedure with little technical depth
By C B
I found this book somewhat more useful than Book 1 of this series. The focus of this book is a 10 step Dimensional Control Procedure. Step 1 is to identify dimensional quality goals (which he also calls objectives). He allocates a significant portion of the book on the topic of developing objectives. The next section is on strategies and how to evaluate them using a 1 dimensional roll-down procedure to allocate tolerance objectives to sub assemblies using the RSS method. Actual strategies are only briefly described such as the mill & drill technique used on the Pontiac Fiero. He discusses the concept of a stress free build, where parts are assembled without the need to distort them from their free state. A proper observation he makes is that the datum targets (which he calls datums) used for inspecting the part should be the where the assembly fixture contacts the part to locate it. But he makes no connection that proper GD&T requires that datum targets or datum features represent functional requirements, so identifying datum targets where the part is located by the assembly fixture is just good GD&T practice.

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